As COVID-19 affects businesses across the world, companies are forced to make decisions about their operational processes. In most countries, non-essential industries are working from home, processes have been forced to change as teams try to stay connected. We are facing changes to the way we work in ways that we could never have predicted and as much as we can, we need to maintain normality to business in order for economies and individuals to recover as smoothly as possible once we are able to.

Customer facing businesses are facing an increasing number of enquires, putting huge strain on their service centres as they try and handle the volume, many had already seen the value in implementing robotics automation to support human team and there will be an increasing number of rapid implementations. Noncustomer facing businesses are also trying to keep a sense of normality, with teams no longer able to share information in the same ways, they are increasingly turning to technology to maintain the same level of business or at least a percentage of that.

Robotics process automation can support teams in staying connected and maintaining business operations as usual, helping to provide customer support and an element of stability during this time. Although businesses are in uncertain times, implementing a digital workforce can improve the situation for operations.